Terms and conditions


The Sophie Louise wedding shoe collection is in stock (unless otherwise stated) and is dispatched within 3-5 working days of receiving your order. Delivery to UK mainland addresses is completely free of charge. Please allow up to 8 working days for delivery.

  • Please notify in writing if you wish to exchange/cancel your order, within 3 days of receiving your goods.
  • Please return your goods in their original packaging and include your completed Sophie Louise returns form.

We are happy to offer a full refund for the shoes less the delivery charge or exchange the goods if you return the goods in satisfactory condition within 10 days of you receiving them.

Please note – The cost of return postage and loss of any items returned to us is your responsibility and we therefore recommend that you use a delivery service that insures you for the value of the goods.

You will be notified by email once your exchange/refund has been completed. Please allow up to 28 days for a refund.